Student Services and Resources

Academic Services

Interim Associate Dean and Director: Heath Martin

This office is responsible for administering state of Florida and university academic policies pertaining to academic record changes, curriculum file management, the degree audit program, and university-wide undergraduate academic policies and graduation requirements. The primary goal of the office is to apply these policies fairly, promptly and evenly according to established guidelines, as well as to provide a prompt response to requests from students, faculty, and staff and to maintain accurate and effective computer records for advisement and graduation certification.

Campus Faiths and Ministries

Director: Brad Crawford

The Campus Faiths and Ministries is a network of faith-based organizations dedicated to meeting the personal, religious and social needs of university students, faculty and staff. Each organization seeks to enrich lives by providing opportunities for growth through fellowship, educational programs, worship services, recreation, entertainment and the development of one's faith.

Career Services

Director: Lynn Hansen

Career Services offers a comprehensive range of services to help UCF students of any major reach their academic and career goals with a talented staff of career specialists. These comprehensive services are designed to help First Year through Graduate students with all phases of career development:

• Major and Career Choices
• Academic and Career Information
• Resumes and Cover Letters
• Interviewing Skills
• Job Search Strategies
• Employment Assistance (Career Fairs, On-Campus Recruiting, Job Postings and Resume Referrals)
• Graduate School Information

These programs and services are available through walk-in assistance, scheduled appointments, workshops, and major events.

Computer Services and Telecommunications

Chief Technology Officer: Robert Yanckello

Computer Services and Telecommunications (CS&T) is an operating unit within the division of Information Technologies and Resources (IT&R). CS&T’s mission is to develop and maintain enterprise computing and communications services for the UCF community and to support the academic, research, and business activities of the University.

As the main provider of information technology resources, CS&T’s responsibilities include providing all telecommunications services, enterprise academic and administrative systems, and data center support including: 

• Campus telephone system
• Campus local area network
• Campus wide area network
• Campus wireless network
• Cable TV
• Webcourses@UCF
• Enterprise administrative data processing services
• PeopleSoft ERP (SA/HR, Portal, CRM) development
• Document imaging services
• Web hosting services
• Email
• Online instruction support
• Research computing
• Data center operations and system administration
• Technology Product Center
• Computer labs
• Identity management and domain services

Counseling Center

Director: Stacey Pearson-Wharton, PhD

The University of Central Florida Counseling Center is the only campus agency designated to provide comprehensive psychological services to enrolled students. The center is composed of a professional staff of licensed (or licensed eligible) psychologists and mental health counselors, and graduate interns who provide both a confidential atmosphere and a safe environment in which students may explore and resolve issues of concern. The center maintains and assures confidentiality as provided by law. The center also provides advanced training and supervision for graduate students in counseling. The center is open Monday through Friday and operates on an appointment basis. The following counseling services are offered: crisis intervention, personal counseling, career counseling, couples/conjoint counseling, and group counseling. For additional information, visit the website at counseling.sdes.ucf.edu.

Creative School for Children

Director: Rhonda Moore

The Creative School for Children (Educational Research Center for Child Development) provides an educational program, including kindergarten-first grade, for children two through five years old. The daily program is planned and conducted by degreed teachers offering a wide variety of experiences in art, music, language, motor skills, science, math, social studies, perceptual development, socialization, and self-discovery. Planned and spontaneous field trips and special family programs are a part of the yearly schedule. Experiences in observation and training in academic areas are also made available to university students. Opportunities for educational research are available to university faculty and graduate students. The school enrolls children of university students, faculty, and staff. Accredited by the NAEYC Academy for Early Childhood program Accreditation.

Experiential Learning

Acting Director: Ulla Isaac

The Office of Experiential Learning, in Undergraduate Studies, promotes and instructs applied learning courses for students, supports quality experiential learning course development among faculty, and assists employers to meet their workforce development needs. Each year, over 20,000 UCF students participate in experiential learning courses including Cooperative Education (Co-op), internships, and Service-Learning.

Graduate Student Center

Assistant Director: Carreen Krapf

The Graduate Student Center provides a space for graduate students to gather for professional development, workshops, rehearsal of presentations, final defenses of their thesis or dissertation research, guest lectures and colloquia series, study, and collaborate.

Located in Suite 146 Colbourn Hall, the Graduate Student Center is just minutes from the Student Union, Bookstore, Library, and Millican Hall services, and down the hall from the University Writing Center. The Graduate Student Center contains four main areas: multipurpose study and collaboration area, presentation room, conference room, and study and data analysis rooms.

Housing and Residence Life

Director: Christi Hartzler

Regularly enrolled single students paying registration fees for a minimum of nine semester hours may apply for on-campus University-owned residence, consisting of residence halls and apartment-style units. Priority in the residence halls is given to incoming freshmen who occupy approximately 72 percent of the university's housing capacity, and current residents, who occupy most of the university's remaining spaces. Upper-level single students are given priority for assignment to the university's on-campus apartment-style residential facilities on a space-available basis. There is no on-campus married students or family housing.

Integrity and Ethical Development

Director: Jennifer Wright

The Office of Integrity and Ethical Development specializes in the promotion of individual responsibility and personal development. Programs are designed to develop awareness toward integrity, ethical decision-making, conflict resolution, and supportive communication. Services include mediation, coaching sessions, and outreach workshops. These services are designed to provide students (undergraduate and graduate) with the college life skills necessary for academic and personal success at UCF.

International Services Center

Executive Director: Nataly Chandia 

The mission of the International Services Center is to serve as a source of information, advocacy, and support to prospective, new, and current international students and scholars at the University of Central Florida. ISC provides students and scholars with immigration advising and assistance in adjusting to new academic and cultural environments. 

The International Admissions Team (IAT) assists international applicants who are coming from abroad or transferring from other U.S. institutions.

• Process and collect immigration related documents
• Issue form I-20 for admitted students
• Guidance on F-1 visa application process
• Facilitate new student immigration orientation sessions

Immigration Advisers provide immigration guidance to current international students, researchers, and scholars at UCF. 

• Ensure maintenance of immigration status
• Travel authorization and re-entry advice
• Employment guidance (on campus, CPT, OPT)
• Program extension and reduced course loads
• Assist departments in bringing visiting scholars to UCF

The Employment and Taxation unit handles employment and tax related issues for foreign national employees.

• Process payroll sign-in for new employees
• Employment Eligibility Expiration (I-9) updates
• Ensure tax and immigration compliance when sponsoring a foreign vendor
• Visa Verification for Student Financial Aid
• Assist with processing of H1B petitions 

Cultural Programming strives to ensure that every international student has a positive, memorable experience at UCF.

• Ease transition to life in the U.S.
• Welcome Week for new students
• Celebration of International Education Week
• Educational workshops (Resume Building, Interviewing Techniques, Immigration, etc.)
• Culture nights (food, music, and traditions of specific cultures)

The Recruitment unit works to increase and diversify the international student population at UCF.

• Attend Education Fairs abroad
• Maintain International Alumni Network
• Work with faculty and staff on joint recruitment efforts
• Visit Community Colleges

Intramural Sports

Assistant Director: Shane Land

The UCF Intramural Sports program offers the opportunity to participate in more than 50 action-filled team, dual, and individual sports including perennial favorites flag football, basketball, soccer, and floor hockey. Several divisions of competition are offered to accommodate various skill levels.

A unique aspect of the UCF program is referee development in which you will be trained to officiate at sports events, earn money on campus, and get an opportunity to work in the Orlando community. Get involved and remember to take a little time each day to play.

Multicultural Academic and Support Services (MASS)

Director: Wayne Jackson

The Office of Multicultural Academic and Support Services (MASS) provides comprehensive academic support, cultural enrichment, consultation, and referral services that promote the recruitment, admission, retention, and graduation of African American, Hispanic American, Asian American and Native American students. MASS offers personalized advising and support, monitors academic progress, sponsors a six week summer program, called Seizing Opportunities for Achievement and Retention (SOAR), and designs and coordinates cultural and social activities to assist multicultural students in realizing their academic, career and personal goals. MASS serves as the focal point of operations in addressing the specific needs, issues and concerns that confront multicultural students at UCF.

Off-Campus Student Services

Assistant Vice President and Director: Jimmy Watson, PhD

Off-Campus Student Services (OCSS) assists students in their search for off-campus housing accommodations. OCSS provides listings of off-campus apartments and resources for students needing to find roommates, storage, sublease, transportation, and furniture rental information.

Off-Campus Student Services also provides UCF students living off-campus with information regarding a variety of on-campus programs and services. OCSS fosters a supportive environment for off-campus students by providing advocacy for resolving problems immediately or through campus referrals, and exploring other available resources for students. Students are encouraged to utilize the services offered by Off-Campus Student Services, and to become acquainted with the many benefits campus has to offer.

Office of Instructional Resources

Director: Don Merritt

The mission of the Office of Instructional Resources (OIR) is to further the academic, research, and administrative goals of the University of Central Florida and its faculty through the design, application, and support of multimedia resources and services.

The Faculty Multimedia Center (FMC) is OIR's media production facility dedicated to faculty and electronic thesis and dissertation (ETD) support. Located in Classroom Building 1 (CL1) Room 202, the FMC hosts the equipment and staff that faculty can call upon to help them create multimedia materials for their teaching and research needs. The FMC also partners with the College of Graduate Studies to provide computer and media expertise for students who are completing their ETD.

OIR also maintains videoconferencing and other online collaboration facilities for university use, including thesis and dissertation committee support. OIR can provide consultation to determine the most appropriate method of collaboration to meet your needs. For consultation services, to reserve a videoconference space, please contact OIR at 407-823-2571 and ask to speak with a collaboration specialist.

Although OIR installs and repairs classroom equipment, we do not schedule classroom spaces. If you need to reserve a room, please contact Classroom Reservations in the Registrar's office. Faculty should speak with their College's Scheduler to reserve a classroom or to change the meeting space for a class.

Office of Student Conduct

Associate Director: Nicholas A. Oleksy

The Office of Student Conduct addresses alleged violations of the Rules of Conduct contained within the student handbook, The Golden Rule. This office is also responsible for advising students of their rights during the Student Conduct Review Process, discipline certification, and student eligibility checks. The Office of Student Conduct annually publishes the student handbook, The Golden Rule, which contains more detailed information on student life. Copies may be obtained in FC 154, or may be viewed on the web at: goldenrule.sdes.ucf.edu.

Office of Student Rights and Responsibilities

Director: Dana Juntunen

By offering a wide range of services designed to assist as well as educate students in resolving their disputes, the Office of Student Rights and Responsibilities (OSRR) combines Student Legal Services, Dispute Resolution Services, and the Office of Student Conduct. OSRR provides a forum that contributes to the individual growth and development of the student's knowledge of community responsibilities, due process, conflict resolution skills, and university student conduct rules. Our resources are more effectively used by combining and referring within the judicial knowledge base that exists within these three services.

Office of Student Financial Assistance

Executive Director: Mary H. McKinney

The mission of the Office of Student Financial Assistance is to provide UCF students and the University Community comprehensive quality service by offering options for financial assistance and efficient delivery of aid. Financial aid counseling is available by appointment. Due to confidentiality, counseling by phone and email is limited. Student Financial Assistance, a unit of Strategy, Marketing, Communications and Admissions, is dedicated to the attainment of UCF’s mission and goals. For more detailed information, visit the website at: http://finaid.ucf.edu/.

Office of Student Involvement

Director: Michael Preston, PhD

The Office of Student Involvement provides programs, resources, and services that enhance student life at the university. The office oversees registration and management of more than 350 student organizations (academic/preprofessional and honorary, sports clubs, military, religious, special interests, minority/international, and service groups) and advises the Campus Activities Board (CAB), Fraternity and Sorority Life, Homecoming, Knights of the RoundTable (KoRT), Late Knights, Multicultural Student Center (MSC), Student Government Association (SGA), and Volunteer UCF (VUCF).

Pathways to Success

Assistant Director: Tara Johnson

University of Central Florida offers free development opportunities beyond the classroom specifically for graduate students and post-doctoral fellows. Coordinated by the College of Graduate Studies, the Pathways to Success program includes workshops and trainings in the following three areas of development: Academic Integrity, Personal and Professional Development and Graduate Teaching. Whether you are looking to develop a certain skill, learn more information on responsible conduct of research, prepare for your career or simply learn how to manage common stressors that graduate students may face, there is a workshop opportunity for you. Every semester a new schedule of Pathways to Success workshops are released so please visit our website to see the current offerings in these areas and check back often for the up-to-date schedule of all seminars, workshops and discussions.

Public Safety and Police Department

Chief: Richard Beary

The UCF Police Department is a full-service law enforcement agency which prides itself on providing professional services to the university community through prevention, education and enforcement. The University Police officers provide police services twenty-four hours a day, seven days a week to the university community.

The Communications Center (407-823-5555) provides a mechanism for persons to receive assistance in the event of an immediate threat, danger, injury, fire, or criminal occurrence by calling 9-1-1. University Police are part of the county-wide “Enhanced 9-1-1” system and automatically receive calls related to campus. The system ensures that the correct emergency responder - police, medical or fire - is directed to the right place in the shortest amount of time. Since telephone numbers appear on the police computer screen, callers who are either too young or too incapacitated to give their number or location can still receive emergency assistance. Communications Operators are on duty 24 hours a day. Blue light emergency phones are located at various locations on campus to allow persons in need of assistance to contact the Police Department. All Blue Light Emergency phones dial into the Communications Center to ensure a swift response if needed.

The Patrol Division (407-823-5555) provides proactive police services to the campus community by means of foot patrols, and marked vehicle patrols. The Patrol Division additionally contains specialized patrol units such as K-9, marked motorcycle units, bicycle patrol units and all-terrain vehicles to meet the unique needs of an expanding urban university.

The Investigations Division (407-823-5555) consists of five detectives, a forensic technician and a criminal analyst who conduct latent investigations for all criminal cases. The Community Relations Division (407-823-3224) offers crime prevention seminars regarding the protection of personal property and safety. The Community Relations Division manages the Safe Escort Patrol Service (SEPS) 407-823-2424, providing a safe escort for all individuals on campus.

The Victim Services Unit, located at University Towers, Suite. 450, 12201 Research Parkway, Orlando 32826 (office 407-823-2425; 24/7 HOTLINE 407-823-1200) provides services for persons impacted by crime, violence or abuse on or off the UCF campus. Services include 1) advocacy, support, and practical assistance; 2) options, information, and referrals; and 3) prevention awareness educational programming. Additional information can be viewed at www.victimservices.ucf.edu.

The University Police Department publishes an annual brochure entitled “Annual Security and Fire Safety Guide.” The Annual Security and Fire Safety Guide presents an overview of all police services and offers crime prevention and fire safety tips and campus crime and residential fire statistics in compliance with the Federal Crime Awareness and Security Act of 1990. A copy of the Annual Security and Fire Guide is available at the Graduate Admissions Office, Human Resources Office, John T. Washington Center, Welcome Center, Housing Office and the University Police Department. For further information visit the University Police website at www.police.ucf.edu.

Recreation and Wellness Center

Director: Jim Wilkening

The Recreation and Wellness Center (RWC) offers cardiovascular training equipment, weight training equipment, group exercise rooms, basketball courts, an indoor track, sand volleyball courts, a swimming pool, and a climbing wall. The UCF Campus Wellness Center, also housed with RWC, sponsors a wide variety of health-related classes, lessons, and programs throughout the year. Playing fields and tennis courts adjacent to the center are available to students when not in use for scheduled events. The Recreation and Wellness Center is open to all students with a valid UCF ID. Memberships are available for non-students. The RWC staff also operates the Lake Claire recreation area, which is located just north of Greek Row. Lake Claire offers picnic facilities, watercraft, and a nature trail.

Registrar's Office

University Registrar: Brian Boyd

The Registrar's Office, with a commitment to quality service and leading edge technology, provides timely and accurate enrollment information and access for students, colleges and departments, effectively meets student administrative needs, ensures complete records management from registration through graduation and archived data stores. The office maintains the integrity of student permanent academic records and coordinates and enforces University policies and procedures campus-wide through cooperation, communication, and leadership. In addition, the Registrar’s Office is responsible for management and publication of course offerings, the Undergraduate Catalog, online Web Enrollment Guide, the efficient utilization of classroom resources, registration, readmissions, transient student admissions, residency reclassifications, student veteran services, and Commencements.

Rosen College Student Life

Director: Jennifer Chandy

The Rosen College Student Life office provides student services at the area campuses including undergraduate and graduate advising, student financial assistance, co-op planning and placement, career services, student club and organization support, student counseling, student disability services, off-campus student housing information, student activities programming guidance and support, and UCF Golden Rule interpretation.

Student Disability Services

Director: Pamela Rea

The Office of Student Disability Services provides information and individualized services consistent with the student's documented disability. Such services may include, but are not limited to, orientation to campus facilities and services, assistance with classroom accommodations, assistance with course registration, disabled parking decals, counseling, and referral to campus and community services for students with disabilities.

To be eligible for disability-related services, individuals must have a documented disability as defined by federal and state laws. Services are available to students whose disabilities include, but are not limited to, hearing impairment, manual dexterity impairment, mobility impairment, specific learning disability (such as dyslexia), speech impairment, visual impairment, or other disabilities requiring administrative or academic accommodations. Individuals seeking services are required to provide documenta­tion from an appropriate health care provider or professional.

If a student needs special admission consideration based on a disability, the student should answer this question on the Application for Admission form and send the requested appropriate documentation to the Admissions Office. Students who have a disability that may require special assistance are requested to voluntarily contact the Office of Student Disability Services. All information is confidential and will be used only to assist the student. Information and assistance are available for faculty members working with students with disabilities. A Telecommunication Device for the Deaf (TDD)/Text Telephone (TTY) is available for hearing-impaired or speech-impaired persons with TDDs/TTYs to contact the university. Call (407) 823-2116, for TDD/TTY phone calls only.

Student Government Association

OSI/SGA Advisers: Michael Preston, Director

The Student Government Association's (SGA) purpose is to represent student views on issues affecting UCF and to promote progressive changes that improve campus life. In advocating better communication and understanding among the UCF family, SGA also provides numerous services which impact student life. These services currently include computer labs, discount tickets to movie theaters and theme parks, free local calling on campus telephones, funding for legal services, recreational services and Campus Activities Board programming. Money allocated by the Student Government Association for these services comes from activity and service fees which students pay during registration. Additionally, UCF clubs and organizations may receive funding for events, projects and travel to conventions. SGA coordinates its efforts with the Florida Student Association in lobbying for students' rights on local, state and national government levels.

Student Legal Services

Director: Patricia Dullaghan

Student Legal Services provides students with advice and consultation including court representation in selected areas of law such as landlord/tenant, consumer, simple wills, traffic, and criminal. Each eligible student (an undergraduate or graduate student currently enrolled at UCF) is entitled to consult with a Program Attorney about any legal matter not excluded by program guidelines free of charge. Students in need of legal services should contact Student Legal Services. This service is by appointment only, and no legal advice is given over the phone.

Student Union

Director: Suzanne Halpin

The Student Union is the meeting place on campus and provides the campus community with a variety of meeting places, offices, programs, and services. The Union is home to a great variety of restaurants including Joffrey's Coffee and Tea Company, Smoothie King, Subway, Burger King, Asian Chao, Corner Cafe, Sbarro, Qdoba Mexican Grill, Huey Magoo's, Mrs. Field's Bakery, Pretzel Time, and Wackadoo's Grub and Brew. Retail stores include Greek Unique, Kaplan Test Services, Knightstop Convenience Store, College Optical Express, and the UCF Computer Store. Other services in the Union are the SGA Ticket Center and Computer Lab, U.S. Postal Center, and ATMs from SunTrust, Bank of America, and the UCF Federal Credit Union.

Transit Services

Web Address: http://parking.ucf.edu/Transit.html

Through joint efforts of UCF and LYNX, UCF students, faculty, and staff have a number of transit options. Three bus routes serve UCF from Oviedo, Downtown Orlando, and Valencia Community College East campus. Through the use of these routes, commuters can connect to most anywhere in Greater Orlando. These buses normally operate at 30 to 60 minute intervals. The cost to ride LYNX is $1.50 per ride. Special passes are available at discounted rates. Route maps may be obtained at the Millican Hall Information kiosk or by calling LYNX at (407) 841-8240.

The Student Transportation Shuttle Service provides intracampus transit for student resident communities, as well as throughout the Research Park area. This service consists of fixed routes operating on 15-minute intervals. All students, faculty, and staff are eligible to ride the shuttle at no per-trip cost. Route maps may be obtained through the Parking Services website.

Students can also visit the website for information about how to arrange a carpool to UCF using ZimRide, and how to rent a car on-campus using Zipcar.

UCF Alumni Association

Director: Thomas Messina

The University of Central Florida Alumni Association is a community. It's a group of people that have a UCF experience, who care about the university and who want to stay connected to it. The Association was developed to maintain awareness and support of the university by our alumni. Membership is open to all alumni and friends of the university. For more information, visit the website.

UCF Bookstore

General Manager: Steven Way

The UCF Bookstore is operated under a contractual agreement with Barnes and Noble. The Bookstore is located in the John T. Washington Center and is open to the public. In addition to textbooks and school supplies, this facility offers a complete line of UCF insignia clothing and gift items, as well as a full service Starbucks cafe. For more information visit the website.

UCF Health Services

Director: Michael Deichen, MD, MPH

Recognizing the importance of lifestyle in health and the prevention of disease, Health Services combines quality care for illness and accidents with an aggressive health education and lifestyle enhancement program. A Student Wellness Advocate Team (SWAT) enhances the health promotion efforts of the Wellness Center.

The Health Center is staffed by physicians, advanced registered nurse practitioners, physician assistants, registered nurses, pharmacists, and a full complement of other medical support personnel. Full referral service to Orlando area specialists is established.

Each health fee paying student is entitled to the benefits provided through Health Services and outlined in printed material available in the Health Center. Most office consultations and programs are provided without additional costs. Laboratory tests, X-rays, medications, and some supplies require additional but significantly reduced payments which may be made with cash, credit card, personal check, or charged to the student's account.

University Libraries

Director of Libraries: Barry B. Baker

The John C. Hitt Library on the main campus is open 105 hours per week. Operating hours are available on the website or by calling (407) 823-2756. 

• Over 400 computer workstations are available for public use on all five floors.
• Wireless laptops and netbooks can be checked out for use any where in the library.
• iPads are also available for a one week checkout.
• Wireless technology enables patrons who have portable devices to connect to the Libraries' electronic resources and to the Internet; wireless printing is also available.
• Seven graduate study rooms are available and one practice room is available on the third floor.

Infusion, the Libraries' cyber-cafe learning space, offers food and beverage items, 34 desktop PCs, comfortable seating areas, closed-caption television, and a browsing collection for leisure reading.

The Knowledge Commons area offers: 479 students, access to 196 desktops PC's, more collaborative group study areas, and many rolling white boards.

• For help and advice in the use of resources and materials, the Research and Information Desk, located on the main floor, is open most library hours.
• Individual appointments can also be made for in-depth research consultations. These appointments provide student one-on-one time with a librarian http://library.ucf.edu/Reference/ResearchConsultations/Default.php.
• One of the most used services is Ask A Librarian. Students can call, chat, text, instant message, email or drop by the library with their research questions.  http://library.ucf.edu/ask/
• The Libraries supports the development of information literacy skills through the provision of Information Literacy Modules, http://infolit.ucf.edu/. The modules provide just-in-time instruction for students on topics such as citing resources, evaluating websites, and plagiarism.
• Librarians have also created subject-specific research guides to help students identify resources within their discipline. Students can also access instructional videos from the libraries’ YouTube channel: www.youtube.com/user/UCFLibraries.
• Citation Management Programs are also available for FREE from the UCF Libraries. Workshops are offered each semester on how to use EndNote and RefWorks. http://library.ucf.edu/Databases/CitationManagement
• Another key service for Graduate Students is Interlibrary Loan and Document Delivery. The UCF Libraries pulls books and scans articles that are owned by the library; as well as, borrowing materials from other libraries. For more information, call (407) 823-2383 or visit the ILL website. http://library.ucf.edu/ILL

Services are provided for students with disabilities. In collaboration with the University’s Office of Student Disability Services students may request assistance with retrieval of materials by contacting the Circulation Desk. The John C. Hitt Library has several reading listening aid devices, including a workstation equipped with ZoomText software and a Kurzweil reading machine. More information is available at http://library.ucf.edu/Services/DisabilityServices.asp.

Primary source material from Special Collections and the University Archives supports the research, teaching, and service activities of the UCF community. These special materials include books, manuscripts, historic public records, ephemera, photographs, art, and more. http://library.ucf.edu/SpecialCollections

The Libraries’ digitization projects continue to make more of these unique materials available on the Web. UCF Libraries partners with other libraries and local institutions through Central Florida Memory, Florida Heritage, Digital Library of the Caribbean, and similar web-based projects to provide digital access to special and historic images and documents. http://library.ucf.edu/Systems/DigitalCollections/

Branch Campus Libraries

The Curriculum Materials Center (CMC), is located in the College of Education Building. The CMC provides representative K-12 curriculum materials for preview, review, analysis and circulation. Although the CMC primarily serves education students and faculty, it is open to all campus faculty, staff, and students. For more information see the CMC web page at http://library.ucf.edu/cmc or call (407) 823-2791.

The Universal Orlando Foundation Library is located at the Rosen College of Hospitality Management in the heart of the tourist corridor on Universal Boulevard, and open to the entire UCF community as well as to hospitality industry professionals. The library provides access to most services available through the John C. Hitt Library on the main campus. Additional information can be found on the website at http://library.ucf.edu/Rosen.

Regional Campus Libraries

Regional Campus libraries collections and services are available through partner libraries in Cocoa, Palm Bay, Ocala, Daytona Beach, South Lake, Sanford/Lake Mary, Leesburg, Osceola and West Orlando. The university partners with local community and state colleges to provide complete information services. Two examples of websites customized for Regional Campus needs

• Services for Distance Learners
  http://library.ucf.edu/Services/DistanceServices.asp
• Regional Campus Libraries page
  http://library.ucf.edu/Regionals

UCF librarians provide in-person service at partner campuses where UCF provides instruction as well as other partnership sites by appointment. All locations provide electronic access to library and university resources on the web. Courier and intercampus loan services make the John C. Hitt Library's collections available to UCF students at all regional and branch campus sites.

University Ombuds Office

University Ombuds Officer: Shreya Trivedi

The Ombuds Office is an informal, impartial, independent and confidential resource for all members of the university community. It is not an office of notice of wrongdoing and cannot participate in any formal grievance or appeal process. The Office provides assistance and advice regarding concerns related to the University. These services are available to every member of the University community: students, staff, faculty, and others. Any type of concern may be brought to the attention of this office: academic, financial, housing, consumer, work-related, or personal. The University Ombuds Officer, as a neutral facilitator, will listen to concerns and assist visitors by developing a range of options in an informal attempt to achieve resolution. The University Ombuds Officer is a neutral facilitator and will listen to concerns, help individuals explore options, offer suggestions and advice, and assist in the resolution of the concern. Referral and direction to appropriate individuals and offices, and clarification of University policies and procedures are services of the office. All proceedings in individual cases will be held confidential by the Ombuds Officer unless otherwise authorized by the complainant, or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes. The University Ombuds Office is located in Millican Hall, Suite 243, room 247. Appointments may be made by calling 407-823-6440.

University Writing Center

UWC Director: R. Mark Hall, PhD

The University Writing Center (UWC) offers support for graduate students seeking assistance with writing. Peer consultants in the UWC take a semester-long course to learn to tutor writing, then participate in weekly ongoing training and professional development in order to assist students with writing from a variety of disciplines and genres, including term papers, conference proposals, annotated bibliographies, literature reviews, grant proposals, resumes, and application essays. Consultants provide feedback and assistance at every stage of the writing process, including gathering and interpreting sources, drafting, revising, integrating and citing sources, and learning to proofread and edit.

Through a series of regularly-scheduled appointments, graduate writers can work with the same consultant throughout a semester on longer projects such as theses and dissertations. 

• To work with a writing consultant, students can make an appointment either by clicking the TutorTrac logo on the UWC website (above) or calling (407) 823-2197.
• For help with both writing and research, the main library’s Knowledge Commons has consultation space for a UWC session (walk-in or by appointment) or a research consultation with a librarian. For more information about scheduling a consultation with a research librarian, please call (407) 823-3379 or click on the “How Do I?” tab from the library’s homepage. 
• For synchronous online tutoring appointments via Adobe Connect, the UWC recommends a headset with a microphone.
• For all sessions, whether online or face-to-face, writers should have a copy of the assignment (if any), a working draft with a list of sources, and access to any relevant sources.

Within the UWC, handbooks, dictionaries, writing guides, and stylebooks are available for students’ use. Online, the Resource Pages on the UWC website offer useful graduate writing resources, information, and links. Under the “Handouts” section, graduate students can find helpful advice on documentation styles, grammar, and writing personal statements. Suggestions about writing theses, dissertations, and grant proposals are also available under the “Graduate Writing” link.

UWC consultations are free to all UCF students. For more information about consultations or to inquire about working as a graduate writing consultant, visit the UWC website at http://uwc.ucf.edu.

Veterans Academic Resource Center (VARC)

Director: Paul Viau

The Veterans Academic Resource Center (VARC) recognizes and supports student veterans as they the transition from military to student life. The VARC, a unit of the Registrar’s Office, is a collaboration among the offices of Career Services, the Counseling Center, Student Academic Resource Center, Student Disabilities Services, and Transfer and Transition Services, and provides the home for Veteran Services. VARC has been designated as a Center for Excellence for Veteran Student Success and is partially funded by a grant from the U.S. Department of Education Fund for the Improvement of Postsecondary Education (FIPSE). 

Located at UCF Knights Plaza/Arena, across from Barnes & Noble@UCF, VARC is open 9:00 a.m. to 5:00 p.m. Mondays, Thursdays, and Fridays; 8:30 a.m. to 5:00 p.m. Tuesdays and Wednesdays, and provides study, tutor and lounge areas for student veterans and programs and events designed specifically for student veteran needs.

Veterans Services

Associate University Registrar/Director, Veterans Academic Resource Center: Paul Viau

Assistant University Registrar: Bethany Glassbrener

Veteran Services, located in the VARC (UCF Knights Plaza/Arena, across from Barnes & Noble@UCF) serves all veteran students and eligible dependents who are using VA educational benefits to further their education. The office provides information concerning entitlements, filing claims to the Department of Veterans Affairs (DVA), certifying enrollment at the University, and deferring tuition and fee payments. The office also provides related counseling for personal and academic concerns and referral to various community agencies. Veterans and eligible dependents must be certified through Veteran Services each term to receive VA educational benefits. The office monitors the academic progress of all those receiving VA educational benefits. All veterans and eligible dependents are urged to consult Veteran Services early in the UCF admissions process.

Students eligible for VA educational benefits must certify each term with Veteran Services after they enroll for classes. To maintain eligibility for VA education benefits, students must adhere to the policies and procedures VA educational benefits. A copy of the Student Veteran Handbook can be obtained on the GI Bill website.

UCF, being a member of SOC (Service Members Opportunity College) provides credit for military training and education. Credit is awarded for regionally accredited schools and courses only. Transfer credit is not awarded for experience, military skills level and/or special certifications. Transfer credit is awarded per the recommendations of the American Council on Education (ACE) Guide, based upon courses and/or training listed on the DD Form 214, SMARTS, ARTS, or other official military record. U.S. Air Force veterans must coordinate with the Community College of the Air Force to provide official CCAF transcripts to the Undergraduate Admissions Office.

Students eligible for VA educational benefits may also be eligible for a VA deferral of tuition and fees. The VA Deferment due date is contained in the Academic Calendar. Students are eligible for the deferment if certified during the first week of classes or earlier.

To continue to be able to receive VA educational benefits, students must maintain satisfactory academic progress and conduct. Accordingly benefits will be terminated for individuals who are disqualified, excluded, suspended, or expelled from the University. If reinstated by the University following disqualification, exclusion, suspension, or expulsion, the veteran or eligible dependent must contact Veterans Services to have their VA educational benefits reactivated.

Individuals placed on academic probation will continue to receive benefits as long as he or she earns a 2.0 or higher GPA each term.

To continue to be able to receive VA educational benefits, students must maintain satisfactory academic progress and conduct. Individuals placed on academic probation must raise their grades to a UCF GPA of 2.0 or above and be removed from probation within the next two semesters to continue to receive benefits.

Accordingly, benefits will be terminated for individuals who are disqualified, excluded, suspended, or expelled from the University. If reinstated by the University following disqualification, exclusion, suspension, or expulsion, the veteran or eligible dependent must contact Veterans Services to have their VA educational benefits re-activated. 

Effective August 1, 2011, the Post-9/11 GI Bill pays only for public school in-state tuition and fees. Out-of-state tuition is no longer paid for by the VA.The University of Central Florida is designated as a VA “Yellow Ribbon” institution to help defray the out-of-state tuition. Out-of-state student veterans and dependents may apply for “Yellow Ribbon” program eligibility when certifying their GI Bill education benefits. Please go to: http://varc.sdes.ucf.edu/assets/documents/ucfyellowribbonprogram_rules.pdf for more information.